Privacy Policy

1. Who we are

Shortlisted is an AI-assisted resume and cover letter tailoring service designed to help job seekers create more relevant, accurate, and reviewable application materials.

If you have questions about this Privacy Policy, you can contact us at:

Email: support@get-shortlisted.com

2. Information we collect

We collect information you provide directly to us, information generated when you use the service, and limited information from third-party services you choose to connect or use.

Account information

When you create an account, we may collect:

• Name
• Email address
• Password or authentication credentials
• Login method, such as email/password or Google sign-in
• Account preferences
• Subscription or plan status

If you sign in with Google or another third-party login provider, we may receive basic profile information such as your name, email address, and profile image, depending on your settings with that provider.

Resume and career information

To provide the service, you may upload, paste, or enter information such as:

• Resume content
• Work history
• Education
• Skills
• Certifications
• Job titles
• Career achievements
• Cover letter drafts
• Other information you choose to include in your application materials

You are responsible for deciding what information to include. Please do not upload information you do not want processed by Shortlisted.

Job description information

You may provide job descriptions or job posting details, including:

• Job title
• Company name
• Job responsibilities
• Required qualifications
• Preferred qualifications
• Salary or location information included in the posting
• Links or text copied from job boards or employer websites

AI-generated content

When you use Shortlisted, we may generate and store outputs such as:

• Tailored resume drafts
• Tailored cover letter drafts
• Suggested edits
• Keyword or role alignment notes
• Formatting or application recommendations

You are responsible for reviewing all AI-generated content before using it. Shortlisted is designed to assist you, not replace your judgment.

Payment information

If you purchase a paid plan or one-time service, payments may be processed by a third-party payment provider such as Stripe.

We do not intend to store full credit card numbers on our servers. Payment processors may collect and process payment details, billing information, transaction history, and related fraud-prevention information according to their own privacy policies.

Usage information

We may collect information about how you use Shortlisted, such as:

• Pages viewed
• Features used
• Buttons or links clicked
• Date and time of activity
• Device type
• Browser type
• Referring page or source
• Error logs
• Approximate location based on IP address

This information helps us improve the service, fix bugs, understand product performance, and protect against misuse.

Communications

If you contact us, respond to a survey, join a waitlist, request support, or provide feedback, we may collect:

• Your name
• Email address
• Message content
• Support history
• Feedback or testimonials you choose to provide

3. How we use your information

We use your information to provide, maintain, secure, and improve Shortlisted.

Specifically, we may use your information to:

• Create and manage your account
• Authenticate your login
• Provide resume and cover letter tailoring features
• Generate AI-assisted drafts and recommendations
• Save your drafts, history, or preferences
• Process payments and manage subscriptions
• Provide customer support
• Send service-related emails
• Improve product quality and user experience
• Debug errors and monitor performance
• Prevent fraud, abuse, or unauthorized access
• Comply with legal obligations
• Enforce our Terms of Service

4. How we use AI providers

Shortlisted may use third-party AI models or infrastructure providers to process resume content, job descriptions, prompts, and related information so we can generate tailored outputs.

Depending on how the service is configured, information you provide may be sent to one or more AI service providers for processing.

We aim to use AI providers and settings that are appropriate for handling user-submitted career materials. However, you should avoid submitting sensitive personal information that is not necessary for resume or cover letter tailoring.

We do not intentionally ask you to provide sensitive information such as Social Security numbers, government identification numbers, financial account numbers, medical records, or passwords in your resume or job materials.

5. How we share information

We do not sell your personal information.

We may share information in the following limited circumstances:

Service providers

We may share information with vendors and service providers who help us operate Shortlisted, such as:

• Hosting providers
• Database providers
• Authentication providers
• AI model providers
• Payment processors
• Analytics providers
• Email and customer support tools
• Security and error-monitoring tools

These providers are permitted to use information only as needed to provide services to us, subject to their own contractual and legal obligations.

Payment processors

If you make a purchase, payment information is processed by our payment provider. We may receive limited information such as payment status, plan type, transaction ID, billing email, and subscription status.

Legal and safety reasons

We may disclose information if we believe it is necessary to:

• Comply with applicable law, regulation, legal process, or government request
• Protect the rights, property, or safety of Shortlisted, users, or others
• Detect, prevent, or address fraud, security, or technical issues
• Enforce our Terms of Service

Business transfers

If Shortlisted is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, user information may be transferred as part of that transaction. If that happens, we will take reasonable steps to protect your information and notify users where required by law.

6. Data retention

We keep personal information for as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

Resume content, job descriptions, and AI-generated drafts may be retained while your account is active so you can access your work and history.

You may request deletion of your account or certain personal information by contacting us at:

Email: support@get-shortlisted.com

We may retain limited information where necessary for legal, security, fraud-prevention, backup, tax, accounting, or legitimate business purposes.

7. Your choices and rights

Depending on where you live, you may have rights over your personal information, including the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete certain personal information
• Request a copy of your information
• Object to or restrict certain processing
• Opt out of certain marketing communications
• Withdraw consent where processing is based on consent

To make a request, contact us at:

Email: support@get-shortlisted.com

We may need to verify your identity before completing certain requests.

8. California privacy rights

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.

These rights may include:

• The right to know what personal information we collect, use, disclose, or share
• The right to request deletion of personal information
• The right to correct inaccurate personal information
• The right to opt out of the sale or sharing of personal information
• The right to limit use of sensitive personal information, where applicable
• The right not to be discriminated against for exercising your privacy rights

We do not sell personal information.

If we use analytics or advertising technologies that may be considered “sharing” under California law, we will provide appropriate notice and opt-out mechanisms where required.

To exercise your rights, contact us at:

Email: support@get-shortlisted.com

9. Cookies and similar technologies

Shortlisted may use cookies, local storage, pixels, or similar technologies to:

• Keep you signed in
• Remember preferences
• Understand site usage
• Improve performance
• Prevent fraud or abuse
• Measure marketing effectiveness

You can control cookies through your browser settings. Some features may not work properly if cookies or similar technologies are disabled.

10. Email communications

We may send you service-related emails, such as account confirmations, password resets, payment notices, security alerts, and important product updates.

If you opt in to marketing emails, we may also send product announcements, tips, or promotional content. You can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us.

You may still receive transactional or service-related emails even if you opt out of marketing.

11. Data security

We use reasonable administrative, technical, and organizational measures to protect personal information.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for reviewing any AI-generated content before using it in a job application.

12. International users

Shortlisted may be operated from the United States or use service providers located in the United States and other countries.

If you access Shortlisted from outside the United States, your information may be transferred to, stored in, or processed in countries that may have different data protection laws than your country of residence.

13. Children’s privacy

Shortlisted is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

14. Third-party links

Shortlisted may contain links to third-party websites, job boards, payment processors, authentication providers, or other services.

We are not responsible for the privacy practices, content, or security of third-party services. You should review their privacy policies before providing information to them.

15. Accuracy of AI-generated content

Shortlisted uses AI to assist with resume and cover letter tailoring. AI-generated content may be incomplete, inaccurate, inappropriate, or unsuitable for a specific job application.

You are responsible for reviewing, editing, and verifying all outputs before using them.

Shortlisted does not guarantee interviews, job offers, employment outcomes, salary increases, or applicant tracking system performance.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we will take reasonable steps to notify users, such as updating the “Last updated” date, posting a notice in the service, or sending an email where appropriate.

Your continued use of Shortlisted after an updated Privacy Policy becomes effective means you accept the updated policy.

17. Contact us

If you have questions, requests, or concerns about this Privacy Policy, contact us at:

Shortlisted
Email: support@get-shortlisted.com

See also our Terms of Service.